Refund policy

Returns & Refunds Policy

Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.

When we'll help
Please contact us if:
- The item arrived damaged or defective
- You received the wrong item
- The item is significantly different from its description

We recommend getting in touch within 14 days of receiving your order so we can sort it out quickly.

How to Request
Email us at paddleup.au@gmail.com with your order number and photos of the issue. We'll respond within 24–48 hours.

Resolution Options
Depending on the issue, we'll offer one of the following: a full or partial refund, a replacement item, or store credit.

Due to the international nature of our shipping, we generally do not require items to be returned to us for a refund on damaged/defective claims — this keeps the process fast and avoids costly return shipping for you.

Change of Mind
We currently do not accept returns for change of mind, as our products are shipped directly from our fulfillment partners. Please review product details carefully before ordering.

Non-Delivery
If your order does not arrive within 30 business days of the shipping confirmation, contact us and we will send a replacement or issue a full refund.

Refund Timing
Approved refunds are processed within 5–10 business days back to your original payment method.