Shipping Policy

Processing Time Orders are processed within 1–2 business days.

Shipping Time Most orders arrive within 8 –13 business days after dispatch, depending on your location within Australia. Because our products are sourced internationally to bring you the best prices, delivery can occasionally take longer during peak periods (holidays, sales events).

Order Tracking Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking information to update after dispatch.

Shipping Costs Free shipping on all orders within Australia.

Delays While we work with reliable suppliers, delays can occasionally occur due to customs processing or high shipping volumes. If your order hasn't arrived within 30 business days of shipping confirmation, please contact us at paddleup.au@gmail.com and we'll investigate right away.